Margarita Sarmiento designs, develops and delivers customized training programs for public, non-profit and for-profit organizations.
These programs focus on improving performance and increasing profits by capitalizing on the diversity of the workforce, and engaging participants in thought-provoking, interactive workshops.
An experienced key-note speaker, Margarita has the ability to intuitively connect with people by sharing her expertise through real-life stories and hands-on experiences.
As a Business Coach, Margarita is committed to assisting business leaders in becoming engaged, empowered, and accountable, and to experience consistently-improving performance. This makes her an asset to any leader or company desiring to improve bottom-line results.
With over twenty five years of management, consulting and training experience, Margarita has worked with numerous companies and organizations, encompassing the areas of management, team-building, leadership, organizational planning, interpersonal communication, cross cultural communication and diversity.
She has been called on to successfully consult and train in a variety of industries, including Hospitality, Healthcare, Transportation, Finance, Insurance, Law Enforcement, Government and Education.
In her prior career, Margarita worked in corporate and not-for-profit management and training, with Progressive Companies and Busch Entertainment Corporation, as well as serving as the Director of Corporate Initiatives for the National Conference for Community and Justice. Currently, Margarita serves as an award winning trainer and consultant for numerous companies including the Pascall Company and SkillPath Seminars.
Margarita is a graduate of Florida State University where she received her Bachelor of Arts Degree in Communications. She currently calls Tampa, FL home, although her work offers opportunity for travel across the US and internationally, providing constant opportunities to add to her experiences and stories.
TRAINING & COACHING
We provide a wide range of training and coaching services to strengthen your team and accelerate your success. We can quickly deliver training programs that we have already developed, or we can work with you to customize our services to meet your business needs.
Our team building programs focus on bringing out the best in your team. Our focus is on individual growth, clear communication, improved leadership skills, and the ability to work closely together.
Our team building programs range from simple “getting to know you” exercises to multi-day retreats and can be customized to cover a wide range of areas, such as Diversity, High-Impact Performance, Clarity in Communication, and much more.
- High Impact Performance
- Clarity in Communication
- Conflict and Stress Management
- Ownership, Commitment, Buy-in
- Team and Personal Accountability
- Group Dynamics
- Behavioral Styles
- Problem Solving and Feedback
Effective team leadership depends on leadership abilities. A Good Team Leader:
- Knows and strives for the goal
- Ensures a cooperative environment
- Builds the team members confidence
- Sets and works through priorities
- Manages performance through feedback
In any business team building is important. The focus is to concentrate in bringing out the best in a team – this ensures individual growth, clear communication, improved leadership skills and the ability to work closely together.
Every team building program illustrates a common understanding of communication and teamwork; and the impact it has on an organization, its management, employees, job performance and the workplace.
Team building ranges from simple “getting to know” you exercises to honest and open multi-day retreats. This includes personal and group assessment to help individuals to understand their roles and how others perceive them. The goal is to help them understand problem-solving in a group setting and be open to addressing difficult issues and willing to take the agreed upon action.
We can work with you to understand your specific business needs and develop and deliver a customized training plan to meet those needs. Topics include Communication Skills, Leadership, Project and Time Management, and much more.
Customized Training Areas:
- Communication Skills
- Professional Development
- Human Resources
- Project and Time Management
- Lunch & Learn Events
By understanding your specific business needs and challenges we are able to create a design that works within your business plan. A collaborative and consultative approach ensures clear objectives and outcomes, allowing us to meet our commitment to deliver results based, innovative training.
BUSINESS COACHINGOur business coaching services offer personal support and feedback coupled with practical and structured business planning. This approach fosters an environment of “disciplined accountability” to ensure your success.
Business Coaching is about
- Developing personal performance
- Increasing performance potential…
- Accelerating success
- Developing influence
- Developing ability to motivate
- Increasing job satisfaction
- Identifying a plan for personal growth
- Planning career development
Business coaching offers personal support and feedback with practical and structured business planning and brings a disciplined accountability. It increases performance potential and helps career development. In the small business market, it is also about driving profit as much as it is about developing the person.
“I have been working with Margarita, as my business coach, since about January, 2008. She has not only helped me to successfully deal with others in business but has also inspired and empowered me for personal growth. My attitude has changed and others have shared their appreciation for the improved communication and commitment to our team goals. I have learned to evaluate situations, try to negotiate more and most importantly – to stay in integrity. I am more fulfilled in my job and those around me seem to like the change. Margarita’s commitment to my personal success really makes this a team venture. She is a source of accountability and a plethora of guidance and wisdom. I look forward to our continued achievements.”
LUNCH & LEARNS
We know everyone is busy and not always ready for a private coaching session. In this thought we provide a Lunch & Learn series where you can join with peers and engage with us on a variety of timely topics that will fire up your learning passions while ‘breaking bread’.
Below are a few of the topics we cover in our Lunch & Learns:
Difficult people are anything but in short supply, and the buttons they push create patterns of predictability in our own behaviors. Walk through the challenge of correctly identifying why we react the way we do and learn concrete ways to deal with these challenges so that the repetitive patterns finally cease.
TESTIMONIALS & CLIENTS
I worked with Margarita for five years while serving as the Director of Education and Communications at the Nonprofit Leadership Center of Tampa Bay. In that time, we worked together on standalone classes, series of classes, custom engagements, and even full-scale Conferences. Margarita was always one of our highest rated trainers, and students and organizations would ask for her by name. Her name on a class, series, or Conference drove registrations. She was always a joy to work with: she presented new curriculum ideas regularly, communicated frequently and openly, and could be relied on to always deliver excellent training. I continue to recommend her to other training organizations and individuals and organizations in search of coach and consultant recommendations.
I had the privilege of hearing Margarita at a conference and loved her presentation so much, I hired her to come train the staff at my organization. Margarita is an engaging speaker with practical lessons that are easy to incorporate into your work life. I use the skills learned through her workshops on a daily basis.
Margarita is one of our rock star trainers/ consultants here at NLC. We can always depend upon her to deliver quality and thought provoking content with real world applicability. She style resonates with front line staff as well as CEO audiences. I have learned so much from her myself!
Emily H. Benham
We knew that we had some issues with our staff that we needed to get in front of, but were not sure exactly what the problem was or how to address it. Margarita was able to meet with Leadership, help us figure out what we needed and adapt one of her long list of trainings to fit perfectly for our organization. The staff that attended are still referencing things Margarita said in the training…and that was 2 years ago!
“Margarita is a very gifted and knowledgeable trainer. I enjoy being in her classes, and always walk away with practical information that I can use right away.”
Margarita did wonderful work with our College Success Coaches. Her presentation on Mission-Driven Customer Service presented the material in a way that was relevant to their roles. The information shared could be used while working with students, parents, mentors, donors, school staff, TSIC colleagues, etc. We so enjoyed working with her!
Champions for Children first connected with Margarita six years ago to provide professional development trainings for all-staff and manager groups, as well as individual manager coaching and consulting. We continue to hire her because she is a professional, knowledgeable, and engaging speaker. Our employees get excited about the trainings when they see her name on the agenda. She first consults with us to know the purpose of our training and orchestrates her trainings based on our needs and budget. She is our go-to external trainer. Additionally, Margarita is our manager coach of choice. Employees feel comfortable with her, trust her expertise and report the long-lasting value of consultation. Margarita truly understands the human services non-profit environment and its unique challenges.
Julia Hodges Miller
SOME OF MY CLIENTS
Early Learning Coalition of Hillsborough County
Healthy Start of Hillsborough County
The Childrens Board of Hillsborough County
Lutheran Services of Florida
St. Petersburg Junior League
Junior League of Hillsborough County
Florida Holocaust Museum
Take Stock in Children
Brandon Sport & Aquatic Center
Florida State Fair Authority
The Juvenile Welfare Board of Pinellas County
Episcopal Diocese of Newark
Homeowners Choice Insurance
Self Reliance, Inc
Hillsborough Education Foundation
Diocese of Southwest Florida
Episcopal High School of Florida
Tampa Bay Hispanic Chamber of Commerce
The University of South Florida
The Centre for Women
Bay Pines VA Hospital
OSG Ship Management, Inc
Hillsborough County Clerk of the Circuit Courts
City of Clearwater
National Episcopal Church
CAE USA, Inc.
Impavid Wealth Advisors
Home Instead Senior Care
Suncoast Community Health Centers
Centre Club – Tampa
Champions for Children
Network of Executive Women
The Nonprofit Leadership Center
Greater Hernando Chamber of Commerce
Florida Coalition against Domestic Violence
SPRCC of Sarasota
Success for Kids & Families
Combined Expertise, Inc
FREQUENTLY ASKED QUESTIONS
Getting complacent. The riskiest thing an organization can do is maintain the status quo. In today’s change-driven world, successful organizations are focusing on the future and what they need to do to be competitive and impactful. Generational and technological change is forcing companies to do things differently. A reluctant attitude towards change, a lack of vision, inadequate market analysis, stifling innovation, and a preference for the current state, are all factors which contribute to organizational complacency and may keep leadership from necessary succession planning.
Get to know your team. Utilize their expertise. Ask questions. Listen to the answers. Minimize immediate change. Gain trust and respect, by giving it.
Make it personal for them. Help them see how their job impacts the mission. Ask them, “What do you do, to make this (mission) happen every day.” If they don’t know the answer, help them find it.
All leadership styles can be effective depending on the particular challenges being faced and particular needs of the people involved. Effective leaders show versatility, by being able to adjust their styles, selecting the one that the specific situation requires. Leaders that know and understand their natural style are better able to plan for, and make conscious adjustments when needed.
Involve those most impacted by the change, in the process. Listen to concerns. Provide assurance by identifying what is not changing. Explain the “why” behind what is changing. Convince them that likely gains outweigh potential losses.
Know yourself- your strengths, your challenges, your triggers, how you see and react to those around you, and how others see and react to you. When someone knows you better than you know yourself, it gives them power over you.
Know your team- who they are, and what they can do. Don’t make the mistake of not valuing their diversity. Recognizing the value of their differences is more than just understanding, or accepting, the differences. Diversity in background, experiences, perspectives, cultures, work styles… I could go on. These are the backbone of your team’s performance. A closely related mistake is not purposing to create a team that values the differences their co-workers bring to the table.
Know your process- what you do (goals), why you do it (purpose), how you do it (procedures), where it’s done (systems), and who does it (people). And, it should all connect directly to your mission.
Yes. People do more for people they have relationship with. They step out of their comfort zone for those they have relationship with, and they forgive more from people they have relationship with. People leave jobs, making good money, because of a bad relationship with their manager. They will also stay at a job, making less money, because of a strong relationship with their manager.
A study of coaching in Fortune 1000 companies asked 100 executives to assess the impact of the coaching that they had received. Here are some of their responses, along with the percentage reporting specific benefits:
Improved Working Relationships
• with direct reports (78%)
• with immediate supervisors (71%)
• with peers (63%)
• with clients (37%)
Benefits to the Company
• More effective teamwork (67%)
• Improved productivity (53%)
• Reduced conflict (52%)
• Quality enhancement (48%)
• Reduced customer complaints (34%)
Originals: How Non-Conformists Move the World
The 7 Habits of Highly Effective People
The Culture Code