Margarita Sarmiento designs, develops and delivers customized training programs for public, non-profit and for-profit organizations.
These programs focus on improving performance and increasing profits by capitalizing on the diversity of the workforce, and engaging participants in thought-provoking, interactive workshops.
An experienced key-note speaker, Margarita has the ability to intuitively connect with people by sharing her expertise through real-life stories and hands-on experiences.
As a Business Coach, Margarita is committed to assisting business leaders in becoming engaged, empowered, and accountable, and to experience consistently-improving performance. This makes her an asset to any leader or company desiring to improve bottom-line results.
With over twenty five years of management, consulting and training experience, Margarita has worked with numerous companies and organizations, encompassing the areas of management, team-building, leadership, organizational planning, interpersonal communication, cross cultural communication and diversity.
She has been called on to successfully consult and train in a variety of industries, including Hospitality, Healthcare, Transportation, Finance, Insurance, Law Enforcement, Government and Education.
In her prior career, Margarita worked in corporate and not-for-profit management and training, with Progressive Companies and Busch Entertainment Corporation, as well as serving as the Director of Corporate Initiatives for the National Conference for Community and Justice. Currently, Margarita serves as an award winning trainer and consultant for numerous companies including the Pascall Company and SkillPath Seminars.
Margarita is a graduate of Florida State University where she received her Bachelor of Arts Degree in Communications. She currently calls Tampa, FL home, although her work offers opportunity for travel across the US and internationally, providing constant opportunities to add to her experiences and stories.
TRAINING & COACHING
We provide a wide range of training and coaching services to strengthen your team and accelerate your success. We can quickly deliver training programs that we have already developed, or we can work with you to customize our services to meet your business needs.
Our team building programs focus on bringing out the best in your team. Our focus is on individual growth, clear communication, improved leadership skills, and the ability to work closely together.
Our team building programs range from simple “getting to know you” exercises to multi-day retreats and can be customized to cover a wide range of areas, such as Diversity, High-Impact Performance, Clarity in Communication, and much more.
- High Impact Performance
- Clarity in Communication
- Conflict and Stress Management
- Ownership, Commitment, Buy-in
- Team and Personal Accountability
- Group Dynamics
- Behavioral Styles
- Problem Solving and Feedback
Effective team leadership depends on leadership abilities. A Good Team Leader:
- Knows and strives for the goal
- Ensures a cooperative environment
- Builds the team members confidence
- Sets and works through priorities
- Manages performance through feedback
In any business team building is important. The focus is to concentrate in bringing out the best in a team – this ensures individual growth, clear communication, improved leadership skills and the ability to work closely together.
Every team building program illustrates a common understanding of communication and teamwork; and the impact it has on an organization, its management, employees, job performance and the workplace.
Team building ranges from simple “getting to know” you exercises to honest and open multi-day retreats. This includes personal and group assessment to help individuals to understand their roles and how others perceive them. The goal is to help them understand problem-solving in a group setting and be open to addressing difficult issues and willing to take the agreed upon action.
We can work with you to understand your specific business needs and develop and deliver a customized training plan to meet those needs. Topics include Communication Skills, Leadership, Project and Time Management, and much more.
Customized Training Areas:
- Communication Skills
- Professional Development
- Human Resources
- Project and Time Management
- Lunch & Learn Events
By understanding your specific business needs and challenges we are able to create a design that works within your business plan. A collaborative and consultative approach ensures clear objectives and outcomes, allowing us to meet our commitment to deliver results based, innovative training.
BUSINESS COACHINGOur business coaching services offer personal support and feedback coupled with practical and structured business planning. This approach fosters an environment of “disciplined accountability” to ensure your success.
Business Coaching is about
- Developing personal performance
- Increasing performance potential…
- Accelerating success
- Developing influence
- Developing ability to motivate
- Increasing job satisfaction
- Identifying a plan for personal growth
- Planning career development
Business coaching offers personal support and feedback with practical and structured business planning and brings a disciplined accountability. It increases performance potential and helps career development. In the small business market, it is also about driving profit as much as it is about developing the person.
“I have been working with Margarita, as my business coach, since about January, 2008. She has not only helped me to successfully deal with others in business but has also inspired and empowered me for personal growth. My attitude has changed and others have shared their appreciation for the improved communication and commitment to our team goals. I have learned to evaluate situations, try to negotiate more and most importantly – to stay in integrity. I am more fulfilled in my job and those around me seem to like the change. Margarita’s commitment to my personal success really makes this a team venture. She is a source of accountability and a plethora of guidance and wisdom. I look forward to our continued achievements.”
Training Focuses & Module Components
Below are the training modules. Clients may combine these in any combination, or choose to request a session that is focussed on a single bullet-point listed. The length and focus of each bullet point is customized to each clients needs.
Core Training - Management & Staff
CT-1 : Laying the Foundation
- Culture/ Climate
- Understanding Behavioral Styles
- Individual Influence
CT-2 : Communicating for Results
- Communication Styles
- Assertive Communication
CT-3 : Conflict and Stress Management
- Managing Emotions and Stress
- Steps to Positive Resolution
General Training - Management & Staff
ST-1 : Participative Teamwork
- Personal Accountability
- Peer to Peer Accountability
- Influencing Others
ST-2 : Ownership and Full Commitment
- Building Trust
- The Integrity Circle
ST-3 : Communicating the Right Image
- Your Professional Presence
- Business Writing
- Nonverbal Communication
Management/Leadership Training 1-4
MT-1 : Motivating and Inspiring Others
- Building a Common Vision
- Goal Setting
MT-2 : Focus on Teamwork
- Stages of Team Effectiveness
- Coaching for Success
MT-3 : Performance Management
- When Behaviors Need to Change
- Delegating for Results
MT-4 : Building High Impact Teams
- Interviewing Do’s and Don’ts
- Making Difference Work
- Helping Employees Reach their Productivity Potential
Management/Leadership Training 5-8
MT-5 : Unique Management Situations
- Managing Off-site Employees
- Managing Multiple Work-sites
MT-6 : Embracing Change
- Managing Change Effectively
- Building Support in the Midst of Change
MT-7 : Workload Management
- Control Your Time and Space
- Manage Multiple Deadlines/Projects
- Follow-up without Micromanaging
MT-8 : Putting Your Best Foot Forward
- Powerful Presentation Skills
- Essentials of Business Writing
Customer Service Training
CS-1 (Foundational) : Delivering Exceptional Service
- Identifying Internal & External Customers
- Creating a Climate of Service
- Understanding Customer Needs
CS-2 : It’s Not Personal
- Assessing Personal Attitudes
- Putting the Customer First
CS-3 : Phone Etiquette
- Making a Good First Impression
- Crucial Components of a Successful Call
CS-4 : Turning Problems into Opportunities
- Dealing with Difficult People
- Saying “No” with Positive Results
- Approaching Conflict with Confidence
Diversity and Inclusion Training
DI-1 : Understanding Diversity
- Fundamentals of Diversity
- Two Dimensions of Cultural Diversity
- Cultural Identity and Ethnicity
DI-2 : Cultural Competency
- Effects of Diversity in the Workplace
- Common Cultural Sources of Conflict
- Interrupting Prejudice
DI-3 : Generations at Work
- Generations Defined
- Communicating across Generations
- Strengthening Cross-Gen Teams
DI-4 : Managing Diversity
- Business Case for Diversity
- Creating a diverse team
- Modeling Inclusive Behavior
DI-5 : Preventing Discrimination & Harassment in the Workplace
- Diversity defined
- Sources of conflict & barriers
- Building communities of respect
Team Synergy Training
TM-1 : Examining Current Constructs
- Company Culture & Workplace Climate
- Team Beliefs
TM-2 : Group-vs-Team Think
- Stages of Team Effectiveness
- Challenges to Team Synergy
TM-3 : Components of Team Synergy
- Understanding Team Member Roles and Responsibilities
- Creating a Team Mission and Vision
- Inter-team Relationships
LUNCH & LEARNS
We know everyone is busy and not always ready for a private coaching session. In this thought we provide a Lunch & Learn series where you can join with peers and engage with us on a variety of timely topics that will fire up your learning passions while ‘breaking bread’.
Below are a few of the topics we cover in our Lunch & Learns:
Difficult people are anything but in short supply, and the buttons they push create patterns of predictability in our own behaviors. Walk through the challenge of correctly identifying why we react the way we do and learn concrete ways to deal with these challenges so that the repetitive patterns finally cease.
TESTIMONIALS & CLIENTS
SOME OF OUR CLIENTS
FREQUENTLY ASKED QUESTIONS
Getting complacent. The riskiest thing an organization can do is maintain the status quo. In today’s change-driven world, successful organizations are focusing on the future and what they need to do to be competitive and impactful. Generational and technological change is forcing companies to do things differently. A reluctant attitude towards change, a lack of vision, inadequate market analysis, stifling innovation, and a preference for the current state, are all factors which contribute to organizational complacency and may keep leadership from necessary succession planning.
Get to know your team. Utilize their expertise. Ask questions. Listen to the answers. Minimize immediate change. Gain trust and respect, by giving it.
Make it personal for them. Help them see how their job impacts the mission. Ask them, “What do you do, to make this (mission) happen every day.” If they don’t know the answer, help them find it.
All leadership styles can be effective depending on the particular challenges being faced and particular needs of the people involved. Effective leaders show versatility, by being able to adjust their styles, selecting the one that the specific situation requires. Leaders that know and understand their natural style are better able to plan for, and make conscious adjustments when needed.
Involve those most impacted by the change, in the process. Listen to concerns. Provide assurance by identifying what is not changing. Explain the “why” behind what is changing. Convince them that likely gains outweigh potential losses.
Know yourself- your strengths, your challenges, your triggers, how you see and react to those around you, and how others see and react to you. When someone knows you better than you know yourself, it gives them power over you.
Know your team- who they are, and what they can do. Don’t make the mistake of not valuing their diversity. Recognizing the value of their differences is more than just understanding, or accepting, the differences. Diversity in background, experiences, perspectives, cultures, work styles… I could go on. These are the backbone of your team’s performance. A closely related mistake is not purposing to create a team that values the differences their co-workers bring to the table.
Know your process- what you do (goals), why you do it (purpose), how you do it (procedures), where it’s done (systems), and who does it (people). And, it should all connect directly to your mission.
Yes. People do more for people they have relationship with. They step out of their comfort zone for those they have relationship with, and they forgive more from people they have relationship with. People leave jobs, making good money, because of a bad relationship with their manager. They will also stay at a job, making less money, because of a strong relationship with their manager.
A study of coaching in Fortune 1000 companies asked 100 executives to assess the impact of the coaching that they had received. Here are some of their responses, along with the percentage reporting specific benefits:
Improved Working Relationships
• with direct reports (78%)
• with immediate supervisors (71%)
• with peers (63%)
• with clients (37%)
Benefits to the Company
• More effective teamwork (67%)
• Improved productivity (53%)
• Reduced conflict (52%)
• Quality enhancement (48%)
• Reduced customer complaints (34%)
RECENT BLOG POSTS
Envision a work environment where all exchanges and interactions were conducted in a civil, respectful manner. Not only would there be no place for harassment,
Much is being said today about the need for “culturally competent” workplaces, but before we explore the merits of that issue, it is important to